GUIDES

Guides & how-tos

Plain-language guides for the usual situations around launching and running a website. No jargon — just what to click and what to send us.

Domain & DNS Email Access & materials After launch

Domain & DNS

Pointing your domain at the new site, redirects and domain transfers.

4 min read

Pointing an existing domain at your new site

Your domain sits with one provider, your new site with us. Here's the whole process — and what you must not delete on the way.

Open guide

4 min read

Going live on HostCreators when your domain is with Websupport

The most common launch scenario: the domain stays with Websupport, the site runs with us. Send this to your client — it says exactly what to click and where.

Open guide

2 min read

With www or without? How redirects work

Why you need to pick one main version of your address, and how we make sure the site works whatever the visitor types.

Open guide

2 min read

Launching on a subdomain

When a subdomain (e.g. shop.yourcompany.com) is the right call, and what needs setting up.

Open guide

3 min read

Transferring a domain to another provider

When a transfer is worth it, what to ask for, and how to avoid taking your site or mail down.

Open guide

Email

Keeping your company mail running while the website moves.

3 min read

Keeping your company email alive during the move

The most common problem when a new site goes live. Here's exactly what you must not touch.

Open guide

3 min read

Keeping your email out of the spam folder

Three settings that decide whether your message lands in the inbox or quietly disappears.

Open guide

2 min read

Emails from the contact form

Where enquiries from the website go, why they sometimes land in spam, and what to do if they don't arrive.

Open guide

3 min read

Settings for connecting your company mailbox

One page with the details every mail program asks for — and a plain explanation of what those boxes actually mean.

Open guide

3 min read

Setting up your company mailbox in Outlook

Step by step for Outlook on the computer and on mobile — including what to do when Outlook guesses the settings itself and gets them wrong.

Open guide

3 min read

Setting up your company mailbox on a phone

Steps for iPhone and for Android. Nothing extra to download — both have it built in.

Open guide

3 min read

Setting up your company mailbox in Thunderbird and Mail on a Mac

Two programs that work most of the settings out for themselves. Here's what to do when they don't.

Open guide

4 min read

Your company mailbox and Gmail — what still works

During 2026 Google closed most of the routes that let an outside mailbox be plugged into Gmail. Here's where things stand and which route to take.

Open guide

Access & materials

What we need from you so nothing holds the project up.

3 min read

What we need from you before launch

The full list of access and materials. Have it ready and the launch runs smoothly, without waiting.

Open guide

3 min read

Giving us temporary access to Websupport

You don't have to send us a password. Websupport can grant permission to just the part we need — and you revoke it with one click once the site is live.

Open guide

3 min read