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Email3 min read

Setting up your company mailbox in Outlook

Step by step for Outlook on the computer and on mobile — including what to do when Outlook guesses the settings itself and gets them wrong.

Outlook comes in several versions and each looks a little different. The steps below cover the ones you're most likely to meet. They all amount to the same thing — telling Outlook this is an IMAP mailbox and giving it the server details.

What to have ready

  • Your full email address, e.g. you@yourcompany.com.
  • The mailbox password we sent you.
  • A few minutes — the setup takes about five.

New Outlook on Windows

  1. 1Open Outlook and click the gear icon in the top right (settings).
  2. 2In the left column choose Accounts, then Email accounts.
  3. 3Click Add account and type your full email address.
  4. 4When Outlook asks for the account type, choose IMAP. If it offers to sign you in with Microsoft, don't take that option.
  5. 5Enter the mailbox password.
  6. 6For incoming mail enter the server imap.hostcreators.sk and port 993; for outgoing, smtp.hostcreators.sk and port 465. Leave SSL/TLS on for both.
  7. 7Confirm. Outlook will load the mailbox — with a lot of mail this can take a while.

Classic Outlook on Windows

  1. 1In the top menu click File, then Add Account.
  2. 2Type your full email address, but don't continue yet — first open Advanced options.
  3. 3Tick Let me set up my account manually and only then continue.
  4. 4Pick IMAP from the list of types.
  5. 5Fill in the incoming server imap.hostcreators.sk, port 993, encryption SSL/TLS.
  6. 6Fill in the outgoing server smtp.hostcreators.sk, port 465, encryption SSL/TLS.
  7. 7Enter the password and finish the wizard.
Outlook often tries to guess the settings and offers to sign you in as if it were a Microsoft account. Avoid that — your mailbox has nothing to do with Microsoft. Always ask for the manual setup and the IMAP type.

Outlook on mobile

  1. 1In the app open the menu in the top left and tap the gear icon.
  2. 2Choose Add account, then Add email account.
  3. 3Type your full email address and tap continue.
  4. 4When the app asks for a provider, choose IMAP.
  5. 5Expand the advanced settings and fill in the servers and ports exactly as on the computer.
Setting it up on the phone and on the computer doesn't cause any conflict. With IMAP the two stay in sync — whatever you read on one shows as read on the other.
Outlook says it can't connect to the server.

Check three things: that the username box holds the full email address, that the port numbers match, and that SSL/TLS is on for both servers. The fault is usually one of those.

Have I lost the old email from my previous account?

No. Adding a new mailbox leaves existing accounts untouched — they sit side by side. If you need mail moved from an old mailbox into the new one, get in touch and we'll do it for you.

Can I have the same mailbox in Outlook and on my phone?

Yes, and it's common. With IMAP both devices are looking at the same mail on the server.

Stuck somewhere?

You don't have to figure this out alone. Write to us and we'll walk through it together — or simply do it for you.

Get in touch

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