Giving us temporary access to Websupport
You don't have to send us a password. Websupport can grant permission to just the part we need — and you revoke it with one click once the site is live.
If you'd rather not edit the DNS records yourself, you still don't have to hand over the password to your whole account. Websupport has a feature that gives us access to one specific domain and only the area we actually need. You can revoke it at any time.
Why this instead of a password
- Your password stays yours and never gets sent anywhere. You'd have to change it after launch otherwise — this way there's nothing to change.
- We only see what you grant us. The rest of the account, your invoices and other services stay hidden from us.
- One click removes it, whenever you decide.
- The account stays yours — we're only an invited user, nothing is transferred to us.
What you need to grant
When granting permission you tick which areas it covers — DNS records, email, databases or FTP, for example. Connecting the website needs exactly one of them:
| Area | Do we need it? |
|---|---|
| DNS records | Yes — this is the whole point |
| No | |
| Databases | No |
| Web / FTP | No |
Step by step
- 1Log in to the control panel at
admin.websupport.sk. - 2Click your name in the top right corner and choose Service permissions.
- 3Click the blue Grant permissions button.
- 4Use the magnifier icon to pick the service — the domain the site will run on.
- 5Tick the scope of the permission. DNS records is all we need.
- 6Choose New user and enter the email address we send you. An invitation goes out to it.
- 7Save and let us know — we'll accept the invitation and get back to you once it's done.
How to revoke it
- 1Open Service permissions in the control panel again.
- 2Go to the Created by me list.
- 3Click the three dots on the row with our access and choose Delete.
Will you see our company email?
No. Mailboxes are a separate permission area and we don't ask for it. Even if you ticked it by mistake, we don't go into the contents of your mailboxes.
Could this let you break something?
We only ever change the records that point the website, and we screenshot the whole DNS zone before touching anything. If something did go wrong, we can restore the original state within minutes.
We can't get into the account either. What now?
Try a password reset to the contact email listed on the domain. If nobody has access to that address any more, Websupport support can help — they'll ask you to prove you own the domain. Get in touch and we'll walk through it together.